Last updated: 20/08/2025

This Privacy Policy outlines how Albert Palais Events ("we", "us", "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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We understand the importance of privacy and are committed to handling your personal information with care and transparency. This policy applies to all visitors, users, and customers interacting with our website located at:
👉 https://www.albertpalaisevents.com

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1. What is Personal Information?

"Personal information" refers to any information or opinion about an identified individual or an individual who is reasonably identifiable. This includes data that can be used to identify you directly or indirectly.

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2. What Information Do We Collect?

We may collect the following types of personal information:

• Identity information: Name, title, organisation (if applicable)

• Contact information: Email address, phone number, postal address

• Event information: Event type, date, estimated guest count, event goals/preferences

• Marketing preferences: Opt-in/opt-out choices for newsletters or promotions

• Technical data: IP address, device type, browser type, referring URLs, browsing activity on our website

• Cookies and usage analytics: Collected via third-party tools (e.g., Google Analytics, Wix tracking)

 

We do not collect sensitive personal information such as health data, political views, or financial account numbers unless required by law or with your explicit consent.

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3. How We Collect Your Information

Your personal information may be collected when you:

• Submit a form or enquiry through our website

• Contact us by phone or email

• Request a quote for a service or event package

• Participate in a promotional campaign or survey

• Interact with our website (e.g. via cookies or analytics tools)

 

We will only collect personal information from third parties if it is unreasonable or impractical to collect directly from you (e.g. corporate partner referrals).

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4. Why We Collect Your Information

We collect and use personal information for the following purposes:

• To respond to your enquiries and provide you with event-related information

• To prepare proposals or process bookings

• To send you updates, promotions, or event packages (if opted-in)

• To analyse usage patterns and improve our website and services

• To comply with legal and regulatory obligations

• To ensure event safety, compliance (e.g. RSA, insurance), and operational readiness

 

If you do not provide the requested personal information, we may not be able to deliver some services or respond to your enquiry effectively.

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5. How We Use and Disclose Information

We may disclose your information to:

• Event service partners (e.g. Elegancy Catering, A/V support providers)

• IT service providers who manage our website or CRM

• Email and marketing platforms (e.g. Mailchimp, Wix ShoutOut) for campaigns you've opted into

• Payment processors where applicable (e.g. for deposit invoicing)

• Government or regulatory bodies if required by law

 

We will never sell your information or disclose it for unrelated third-party marketing.

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6. How We Store and Secure Your Information

We store your personal information in secure electronic systems hosted on third-party platforms (such as Wix.com) that implement encrypted access and data security protections.

 

We take reasonable steps to:

• Prevent unauthorised access, misuse, loss or modification

• Restrict access to authorised personnel only

• Regularly review storage and destruction protocols

• Use SSL encryption for all site communications

 

When your information is no longer needed, we will destroy it or permanently de-identify it unless required for legal or archiving purposes.

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7. Use of Cookies and Web Analytics

We use cookies and tracking technologies to:

• Monitor site traffic and user behaviour

• Enhance your browsing experience

• Deliver retargeted ads on third-party platforms (if applicable)

 

You can disable cookies via your browser settings, though this may affect site functionality.

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8. Marketing Communications

You may opt-in to receive updates or special event packages via email. You can unsubscribe from these communications at any time using the link provided in each email.

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We do not send unsolicited marketing messages.

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9. Disclosure of Information Overseas

Some third-party service providers (e.g. Wix.com, Google Analytics, or email marketing platforms) may store information in overseas data centres. We ensure that such providers comply with the Australian Privacy Principles or equivalent standards in their jurisdictions.

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10. Accessing and Correcting Your Personal Information

You may request access to, or correction of, the personal information we hold about you by contacting us directly.

We aim to respond to such requests within 30 days and may verify your identity before actioning changes.

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11. Privacy Complaints and Enquiries

If you have a concern or complaint about how we’ve handled your personal information, please contact us at:

Albert Palais Events
📍 2 Catherine St, Leichhardt NSW 2040
📧 info@albertpalaisevents.com
📞 +61 424 943 179

 

We will respond promptly and aim to resolve all concerns within 30 days. If you are not satisfied with our handling of your complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

📍 GPO Box 5218, Sydney NSW 2001
🌐 https://www.oaic.gov.au
📞 1300 363 992

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12. Updates to This Policy

We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page, and your continued use of our website signifies your acceptance of those updates.

 

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