Terms & Conditions

By entering into an agreement with Albert Palais, the Client(s) acknowledge and agree to the following conditions:

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1. Definitions

• Client: Any individual, group, or entity who has entered into an agreement with Albert Palais to host an event or function at the venue and is bound by these terms and conditions.

• Supplier: Any individual, company, or service provider engaged by the Client to provide goods or services for the event hosted at Albert Palais. This includes, but is not limited to, caterers, decorators, sound technicians, and any other third-party entities offering event-related services.

• Entertainment/Entertainer: Includes, but is not limited to, floor shows, bands, singers, disc jockeys (DJs), dancers, and any other forms of live or recorded entertainment.

• Operations Manager: Authorized representative or employee of Albert Palais who is responsible for coordinating and overseeing the logistical aspects of events held at the venue.

 

2. The Albert Palais Commitment to Neighbours

Albert Palais is committed to maintaining a good relationship with its surrounding community. As such:

• All Clients and their guests must be mindful of neighbouring residents.

• Upon leaving the venue, all noise and/or sounds must be kept to a minimum.

 

3. Private Event Conclusion

• The hours of operation for Albert Palais are from 8:00 AM to 12:00 Midnight, 7 days per week.

• Functions and events in the Ballroom must conclude by 11:30 PM so that guests may vacate the premises by midnight.

• If an event extends past midnight, security guards must be provided by the Client for the entire event.

• Any wedding or cultural farewell must be conducted within the Ballroom.

 

4. Suppliers

• The Client is responsible for providing all Suppliers and service providers with a copy of these Terms and Conditions.

• Suppliers must adhere to strict noise and professionalism standards throughout the event.

• Bump-in and bump-out times must be adhered to, unless prior arrangements are made with Albert Palais.

• The use of ceiling rigging points incurs an additional $500 fee, unless otherwise agreed.

• Suppliers requiring access outside standard hours will incur additional fees, charged to the Client.

 

5. Parking

• Street parking is available for guests.

• Any issues arising in the car park are the responsibility of the Client.

 

6. Responsible Service of Alcohol & Liquor License Requirements

• All alcohol in the event package is provided and supplied by Albert Palais.

• Albert Palais practices the responsible service of alcohol (RSA) to all patrons.

• The event will be conducted in accordance with Albert Palais’ liquor license.

• Clients and guests must purchase spirits from Albert Palais' bar unless otherwise agreed.

• In accordance with New South Wales RSA laws, Albert Palais staff are authorized to refuse alcohol service at their discretion if serving alcohol may pose a risk to safety, health, or well-being.

7. Entertainment

• The Client must ensure that all Entertainers receive a copy of these Terms and Conditions.

• All entertainment booked through the Client must be pre-approved by the Operations Manager before the function date.

• External Entertainers may not bring their own sound systems or amplifiers.

• Cultural traditions (such as drumming for entries) must be pre-approved in writing by the Operations Manager.

 

8. Noise Restrictions

• Noise from patrons and amplified music must comply with local noise regulations, including:

  • From 7:00 AM to 12:00 Midnight, noise levels must not exceed 5dB(A) above the background noise level when measured at any residential boundary.

  • From 12:00 Midnight to 7:00 AM, noise levels must not exceed the background noise level.

  • Noise must not be audible inside any residential premises.

 

9. Bookings

• Tentative bookings are held for 7 days.

• To confirm a booking, a deposit of 40% of the total venue hire fee is required.

• The final balance must be paid 2 weeks before the event.

• By paying the deposit, the Client agrees to these Terms and Conditions.

 

10. Kitchen Usage

• Clients are permitted to use Albert Palais' kitchen facilities for food preparation and handling.

• Clients must leave the kitchen clean and sanitary after use.

• All surfaces, appliances, cookware, and utensils must be thoroughly cleaned.

• Failure to comply with cleanliness standards may result in additional cleaning fees.

• Food waste and rubbish must be properly disposed of in designated receptacles.

 

11. Cancellation Policy

The Client agrees to the following cancellation terms:

• 6+ months before the event: Full refund of the deposit and any prepayments.

• 1–6 months before the event: The deposit is non-refundable, and 50% of the event cost is payable.

• Less than 30 days before the event: The deposit is non-refundable, and 100% of the event cost is payable.

 

12. Damages & Security Bond

• Albert Palais is not responsible for any loss or damage to merchandise left at the venue.

• Use of walls for display materials is not permitted unless otherwise agreed.

• Clients are financially responsible for any damage to Albert Palais.

• A $2,000 security bond must be paid before the event.

• The security bond will be fully refunded within 14 days post-event, pending venue inspection.

• Deductions will be made from the security bond for damages to the venue, fixtures, or furnishings.

• If damages occur, Albert Palais will notify the Client with a breakdown of costs.

• If there is a dispute over deductions, both parties agree to engage in discussions to resolve the matter amicably.

 

13. Audio Visual (AV) Hire

• AV services are billed hourly, covering equipment usage, technical support, and additional services.

• AV services extending beyond agreed event hours will incur extra charges.

• Charges for AV services are invoiced separately and must be paid as per the contract terms.

 

14. Bar Usage

• Albert Palais will fully operate the bar during the event, including staffing and alcohol service.

 

15. Acknowledgement and Agreement

By signing, the Client(s) acknowledge that they have read, understood, and agreed to abide by these Terms and Conditions.